IMVS Studio Policy
A La Carte Private Voice Lesson MINUTES (pvlm) and Pricing:
At the IMVS, Clients purchase Private Voice Lessons (PVL) that are 45 minutes in duration and priced at $150 per session.
The IMVS offers Membership Subscriptions at various tiers that provide The Client with discounted rates, flexible scheduling options, and additional benefits.
Scheduling Policy:
• All scheduling is done online through IMVS's account with Acuity Scheduling.
• Any PVLs must be prepaid prior to scheduling, and that prepayment is used to reserve and confirm your lesson with the IMVS.
• Availability is on a “first-come, first-serve” basis, and the IMVS does not "hold" time-slots for unpaid reservations.
• Clients may schedule lessons up to 30 Days in advance of the current date. Clients who subscribe to a Membership may advance schedule any of their lessons up to 90 days, or to prior to the close of the current business quarter (whichever comes first).
• The IMVS will send out a courtesy reminder via email and text of The Client’s confirmed lesson 48 hours prior to its confirmed start-time, and then again 60 minutes prior its start-time.
• Clients are expected to log-in to the Zoom “Waiting Room” for their Private Voice Lesson 5 minutes early, and will be let in from Zoom’s “Waiting-Room” to start their lesson at the listed start-time.
• As an alternative, online PVLs may be conducted on Skype.
• PVLs ending-times are not extended for clients who arrive to their lessons later than their listed start-time.
• Should the Client not arrive to their in-person lesson, or log-in for their online lesson, 15 minutes after its scheduled start time, that PVL is counted as a “No-Show”, and that lesson is counted and not available to be rescheduled.
• All sales are final, non-proratable, non-transferrable, and non-refundable. No exceptions.
Cancellation and Rescheduling Policy:
• The Client may reschedule any PVL to another day and time without penalty up to at least 24 hours prior to their lesson’s scheduled start-time (for example, if scheduled at 3:30PM on Tuesday, than no later than by 3:30PM the day prior).
• Cancellations cannot be made with less than 24 hours notice, and are treated as a “No-Show” and forfeit the payment made for that lesson. No exceptions.
• The Client is responsible for canceling and rescheduling all of their own PVLs using the link provided by Acuity.
Scheduling Calendar and tools.
• If The Client cancels a PVL more than 24 hours in advance, and that PVL was paid-for and scheduled “A La Carte”, it must be rescheduled to another available time slot within 28 days of its initial confirmed booking.
• Rescheduled lessons may NOT be rescheduled a second time.
• The IMVS reserves the right to same-day cancel any scheduled session for any reason. In that event, the canceled session will be rescheduled to a different day and time within 28 days of the cancellation, even if that rescheduled date would “roll-over” into the following month.
Use of Image / Audio Consent:
• From time to time, IMVS may take photographs, video, and/or audio recordings of students.
• The resulting media may be used for display, instruction manuals, books, marketing, website an internet and social media promotion, in both print and electronic formats, and any other promotion purposes for IMVS.
• The students’ name, image, likeness, and voice may be used without further consent or payment to student.
• Recordings, audio and/or visual, may be made during lessons and performances, however, only recordings from performances and public events like workshops may be used by IMVS for public display – Recordings from private one-on-one lessons are kept private and confidential, and will be used only for the student’s training and improvement.